90 Day Limited Warranty Terms and Conditions
Our 90 Day Limited Warranty covers defects in material or workmanship and is restricted to new products and purchased directly from Chill ‘N’ Audio or its authorized retailers or resellers.
Chill ‘N’ Audio (herein “we,” “our”, “us”) will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material under normal use or service.
If we are unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, we may elect to refund the purchase price in exchange for the return of the product.
Our limited warranty is void if a product is used under non-ordinary circumstances or returned with removed, damage or tampered labels or any alterations including removal or replacement of any component.
CHILL ‘N’ AUDIO SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY.
TO REQUEST WARRANTY SERVICE:
We are very sorry for any inconvenience you may experience with our products. We understand this must be frustrating, so we want to provide the best service experience possible.
We cannot provide warranty coverage unless claims are made in compliance with all the terms of this controlling warranty statement and you follow the proper return procedure below.
Filing a Claim
- Contact our warranty division at firstname.lastname@example.org and obtain an authorization number or click the “REQUEST WARRANTY” button on your account page.
- Upon request of claim, you will need to provide:
- The sales receipt or other evidence of the date and place of purchase
- A description of the problem
- Delivery of the product, postage pre-paid, carefully packed and insured, sent to the address given by our customer service department
- When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. CHILL ’N’ AUDIO NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.